613-802-1674
Our Core Service Areas
IT Systems, Equipment, and Facility Reviews
- IT Hardware
- IT Software
- Server room and wiring closet assessments
- Environmental risk factors such as cooling and power back systems
- Desktop, Laptops and other peripherals
- Printers and Multi-function devices
- Wi-Fi availability and coverage
- Data backups (on and off-site strategies)
- Data storage devices and procedures
- Cyber security devices and software
- Cyber security plans and insurance
- Remote access
- Telephony (VOIP/Cellular, and smart phone applications)
- Data links between buildings
- Security systems and procedures
- Physical security systems
- IP based camera systems
- Emergency operation center and 911 assessments
Asset Management Strategies and Master Plans
- Developing or enhancing internal methods of asset tracking
- Developing long term forecasting plans for equipment replacement and budgeting purposes
- Developing a sort or long-term IT strategic document
IT Procurement Coordination
- Developing project solutions in consultation with staff
- Review of purchasing bylaw to ensure alignment with RFP and Tender documents
- RFP and Tender document writing
- Posting and managing bids through Bids and Tenders, MERX, Biddingo or the organization's website
- Responding to proponent questions and issuing addenda on behalf of the organization
- Facilitate site meetings and provide appropriate documentation to prospective vendors and the organization
- Review of procurement responses with staff and facilitating the award process
- Working with VOR's (Vendors of Record)
IT Project Management
- Coordinating with Municipal staff and vendors to manage the fulfillment of IT-related projects
- Creation of necessary procurement and project implementation workflow documents
- Manage contractors and or vendors while on-site for project fulfillment
- Provide progress reports to senior staff as required
- Manage all stages of the project life cycle
IT Contract Assessment and Management
- Review of existing IT service and support contracts
- Review of current equipment leases
- Conduct staff interviews to assess service satisfaction levels
- Gap analysis of current services provided versus requirements
- Facilitate contract service level corrections
- Development of IT service contract standards
IT Policies & Procedures
- Review of existing IT-related policies and procedures
- New Policy and procedure creation
- Work with relevant staff to ensure that documents created align with corporate goals
- Refresh of existing policies and procedures
IT Governance
- Review of current IT governance structure
- Recommendations on appropriate frameworks
- Aiding in the establishment of IT steering committees
- Facilitating internal and external stakeholder engagement